These Terms of Service (“Terms”) govern your use of the Kwashly website, browser extension, trip laundry planner and laundry marketplace (the “Service”), and how responsibility is shared between you, Kwashly and the partner laundries.
1. Acceptance of these terms
By creating an account, installing the extension or placing an order you accept these Terms and our Privacy Policy, Cookie Policy, Extension Privacy Notice and Refunds and Cancellations Policy, which form part of this agreement. Using Kwashly for an employer or team means you are authorized to accept them on its behalf.
2. Who we are
The Service is operated by Kwashly Labs, Lda. (“Kwashly”, “we”, “us”), Rua da Prata 12, 2.º andar, 1100-052 Lisbon, Portugal. Company registration (NIPC) 517 482 903, VAT PT517482903.
3. What the Service does
The extension reads the destination city and check-in and check-out dates shown on a supported booking page and prices laundry for a stay of that length, including whether a mid-trip wash beats a second checked bag. The planner holds saved destinations, a partner map, itinerary-linked pickup slots and a loyalty wallet. The marketplace books one of our 2,340 vetted partner laundries in 38 cities and 11 countries. Estimates are informational until a partner confirms the order, and we may change features, cities and partners.
4. Eligibility
You must be at least 16 and able to enter a contract; we do not knowingly serve anyone younger. Between 16 and the age of majority where you live, a parent or guardian must accept these Terms for you.
5. Accounts and security
Keep your credentials confidential; you are responsible for activity under your account, and email [email protected] if you suspect unauthorized access. One account belongs to one person: accounts, wallet credit and Plus benefits cannot be shared, sold or transferred. Teams seats may be reassigned but not shared.
6. Our role: intermediary, not launderer
Kwashly is an intermediary marketplace. We do not wash, dry, press, collect or deliver clothing. Each order is a contract between you and the partner laundry, hotel or dry cleaner that accepts it. That partner is an independent business, responsible for its prices, its staff, the care of your items while in its possession, and local licensing and hygiene compliance.
Our own duty is to run the platform with reasonable skill and care: transmit orders and charges accurately, vet partners, enforce our Partner Terms and operate the claims process in our Refunds and Cancellations Policy. We do not guarantee a partner’s performance except under clause 8.
7. Bookings, prices and payment
Pre-collection prices are per-kilogram estimates based on the load size you declare, and are indicative only. The partner weighs your load at intake and that weight sets the final price, shown before we charge the balance; if it exceeds your estimate by more than 20% you must approve the new total, or the order is cancelled free and your items returned unwashed.
Partner prices are set in the local currency where the service is performed, so amounts shown elsewhere use a daily reference rate and your card issuer’s rate and fees may differ. Prices include local taxes; subscription prices include VAT for EU consumers. Stripe processes payments: we may authorize your card on confirmation, capture the final amount after weighing, and collect cancellation fees and renewals from your saved method.
8. The Turnaround Guarantee (Kwashly Plus)
With an active Plus or Teams subscription and a standard 24-hour slot, we guarantee return within 24 hours of collection; if it is late through the partner’s fault the wash is free and we refund the order value up to EUR 40 per order, as a cash refund or wallet credit. The guarantee excludes express and 48-hour tiers, address or window changes after collection, wrong contact details, items needing specialist treatment, and events outside the partner’s control such as strikes or extreme weather.
9. Loyalty wallet and credit
Completed orders earn 5% of order value back as wallet credit, usable in any city we serve. Credit is a promotional balance, not electronic money: no cash withdrawal, no transfer between accounts, no resale. It expires 24 months after being earned and is forfeited when an account closes. We may reverse credit from cancelled, refunded or abusive orders. Credit applies before card payment and is refunded as credit.
10. Subscriptions, renewal and withdrawal
Kwashly Plus is EUR 4.90 per month or EUR 39 per year and Kwashly Teams is EUR 12 per seat per month; see our pricing page. Subscriptions renew automatically at the then-current price until you cancel in settings, after which benefits run to the end of the paid period. We give 30 days’ notice of price increases.
EU consumers may withdraw within 14 days of purchase. Because benefits are digital and immediate, checkout asks you to confirm immediate access and accept losing that right once the service is fully performed, and we may deduct a proportionate amount for days used. Annual and pro-rata mechanics are in our Refunds and Cancellations Policy.
11. Affiliate and commission disclosure
Kwashly earns a 12% commission from the partner laundry on each marketplace order, plus affiliate commission on some hotel and online travel agency links and on baggage-fee comparison links. These payments never change your price, partners may not charge Kwashly customers above their published in-store rate, and ranking follows distance, price, turnaround and quality score, never commission.
12. Acceptable use
You agree not to:
- scrape or systematically extract prices, partner details or availability, or run automated tools against the Service;
- resell or republish Kwashly data;
- arrange off-platform payment to avoid commission after we introduced the partner;
- place speculative orders or cancel abusively, blocking partner capacity;
- submit false claims, forged evidence or misleading weights;
- attack our security, reverse engineer the Service except as law permits, or access another user’s account;
- send hazardous, illegal or contaminated items, or cash, jewellery, documents or electronics.
13. Intellectual property and extension licence
The website, extension, planner, partner data set, pricing models, name and logo belong to Kwashly Labs, Lda. or our licensors. We grant a personal, revocable, non-exclusive, non-transferable licence to use the extension and planner for your own travel planning. You keep ownership of your trip details, notes, claim photos and reviews, and grant us a royalty-free licence to host and display them to run the Service and to publish reviews anonymized.
14. Third-party sites and trademarks
The extension works alongside travel websites but is not part of them. Kwashly is not affiliated with, endorsed by or sponsored by Booking.com, Agoda, Airbnb, any airline or any other travel brand; their names and logos belong to their owners. We are not responsible for third-party content, prices or terms.
15. Disclaimers and limitation of liability
The Service is provided “as is” and “as available”. We do not warrant that estimates match a partner’s final invoice, that a slot stays available, or that the extension detects every page.
To the fullest extent permitted by law we are not liable for indirect or consequential loss, lost profit or data, missed flights or replacement travel. Our total liability is capped at the greater of EUR 100 or the fees you paid Kwashly in the previous 12 months. Garment claims run under our Refunds and Cancellations Policy, where the partner’s EUR 250 per order cap applies. Nothing excludes liability for death or personal injury caused by negligence or for fraud, and consumers keep their mandatory Portuguese and EU rights.
16. Indemnity
If you breach clause 12 or the law, you will indemnify Kwashly against reasonable losses, costs and third-party claims resulting directly. This does not apply to consumers outside a commercial activity, except for fraud.
17. Suspension and termination
Close your account any time in settings. We may suspend or terminate access, with notice where practicable, for material breach, suspected fraud, unpaid amounts or legal requirement. Unused wallet credit is then forfeited, subscriptions end with the paid period, and collected orders are completed and charged. Clauses 6, 11, 13, 15, 16 and 19 survive.
18. Changes to the Service and these terms
For material changes — pricing, liability, the guarantee or wallet rules — we give at least 30 days’ notice by email and in the app, and publish the new version dated above. Continued use means acceptance; otherwise cancel before it takes effect.
19. Governing law and disputes
Portuguese law governs these Terms and the courts of Lisbon have jurisdiction, though consumers may also sue where they live in the EU and keep that country’s mandatory protection. Contact us first so we can try to resolve matters directly. Consumers may also refer a dispute to CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo — or use the EU online dispute resolution platform.
20. Contact
Kwashly Labs, Lda., Rua da Prata 12, 2.º andar, 1100-052 Lisbon, Portugal. Support [email protected], privacy [email protected], partners [email protected], phone +351 210 995 340. See our contact page.